Welcome Break, a multi-site operation.
Welcome Break is one of the UK’s leading independent service operators, with 27 sites North and South bound on motorways across the country.
Employing more than 5000 team members and attracting 85 million customers annually, Welcome Break services are home to petrol stations, hotels, cafes, and food and retail brands such as Waitrose, Starbucks, Harry Ramsden’s and KFC.
A complex, multi-site operation, Welcome Break strives to operate as one enterprise, enabling seamless communication between sites on a local, regional and national basis. The group has evolved over a 55 year trading history with technologies (until recently) being procured on a ‘piecemeal basis’ at site level. The Welcome Break management team is now striving to deliver centralisation and unification across its estate to ensure an unrivalled level of consistency to its customers.
Micron has supported Welcome Break for over 15 years and have recently secured a 10 year project to overhaul and manage communication platforms across the UK estate. With its nationwide team of highly skilled field-based engineers, Micron has the experience, expertise and resources to continue to offer this large, multi-site brand a 24/7, 365 days a year support and maintenance solution.