Recruitment

We’re on the search for a Support Desk Engineer to join our friendly, supportive, and conscientious team.

As a Support Desk Engineer, you will be the first point of contact for customers with technical issues via phone and email. Focusing on level 1 cases you’ll be providing effective remote support services for customers across IT, Wi-Fi and connectivity whilst always delivering first class customer service. For more complex issues we have an established nurturing culture where we encourage engineers to tackle these kinds of cases with support and through research but you will be responsible for assigning the cases to the relevant level if you’re unable to resolve the issue within a reasonable timeframe, ensuring clear and accurate notes are recorded in Salesforce.

We’re looking for someone with a proven track record in a similar role supporting IT and WiFi technologies as well as experience in Cisco IOS and configuring Cisco network equipment. You’ll have a solid working knowledge of Microsoft operating systems complete with a strong understanding of how networks operate.

You’ll be able to demonstrate strong and effective customer service and communication skills, ensuring you’re able to relay technical information clearly and concisely and in a manner that’s easy for users to understand. You’ll be highly organised with the ability to juggle multiple tasks and demands at the same time as having a positive, supportive and helpful manner. You’ll work collaboratively with the team to ensure SLAs are achieved and maintained.

As we offer such a wide range of technical services to our customers there’s plenty of opportunity to develop and specialise in various technologies so a strong desire to learn, improve and succeed is a must.

We offer a medical cash plan, bike to work scheme, wellbeing hours each quarter as well as generous training opportunities plus free snacks in the office.

Our office is based in Yeovil, Somerset and has the benefit of free onsite parking plus we only moved in a few months ago so it’s still shiny and new. Ideally this will be an office-based role however we can offer hybrid working once you’re up and running in the role.

Our Projects Team is central to everything we do and as the team administrator you’ll be a key player in ensuring everything runs smoothly.   We’re looking for someone who has administration experience

with a passion for being organised and keeping others on track.  You’ll need a keen eye for attention to detail with a positive and flexible approach to their work.

You will work closely with our engineers, customers and other Micron teams so excellent communication and relationship building skills.  You’ll play a crucial part in ensuring the right equipment is ordered and is in the right place at the right time for the right engineer to work their magic for our customers.  We pride ourselves on customer service so a proven track record in delivering fantastic customer service is a must as you’ll be speaking with our customers and helping resolve any queries they have.

We’ll provide technical training to help you understand our processes systems to enable you to exceed in your role.  You’ll need first-class organisation skills with the ability to multitask with ease as well as ensuring exceptional attention to detail at all times.

Our offices are based in Yeovil with the benefit of free on-site parking.  After the initial on-boarding there is an option for hybrid working (at least 2 days in the office per week).  We are looking for someone who can work Monday – Friday, our office hours are 8.30am – 5.30pm Monday to Thursday and 8.30am – 5.00pm Friday.