Recruitment

We’re looking for an experienced Telecoms Support Engineer to join our supportive and solution focussed team.  Ideally this role would suit someone looking for 2-3 days per week either working from our offices in Yeovil or from home.

You’ll be providing first class customer support and solution delivery to our customers who are mainly in the hospitality sector.  Ideally, you will have the knowledge and skills of a level 2 telecoms engineer and experience providing effective remote support.  You will be the first point of contact for our customers, solving tier 2 cases focusing on telecoms.  If you’re unable to resolve cases, you’ll need a can do attitude to either conduct background research to solve the problem or seek advice internally from the wider team.

To be successful in this role you’ll need a proven track record of telecoms, IT and wi-fi technologies as well as experience in Mitel, NEC and other PBX solutions.  You’ll have a solid understanding of how networks operate including experience in Networks to SIP, IPv4, routing and subnets

Once you’ve successfully completed your probation period you’ll be added to our on-call rota.  In return we offer a supportive and friendly working environment including but not limited to access to a medical cash plan, bike to work scheme along with enhanced holiday in line with service.

This is a part time role.