Fancy joining our exciting, vibrant team?

Micron is a young and fast-growing company based in Sherborne, Dorset.

We are friendly, dynamic and enthusiastic. Our team love what they do and feel valued every day. We regularly have opportunities in departments such as technical, sales, customer service, finance and admin; locally and nationally.

Apprenticeship Support Desk

Salary: National Minimum Wage + 10%
Location: Sherborne
Close Date: n/a

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”.  To achieve this, we need talented people to join our team.

We currently have a fantastic opportunity to work towards the Infrastructure Technician Level 3 Apprenticeship whilst gaining experience working on the Support Desk.

You will gain first-hand experience answering calls and logging faults, our Support Desk team will guide you through the technical queries raised by our customers to develop your knowledge and understanding to become a proactive member of the team managing your own cases.

If you are passionate about IT, technology and problem solving, and have GCSE Grades A-C (or equivalent) in maths, English and ICT (desirable) this opportunity may be right for you.

If this sounds of interest, please forward me your CV.

 

 

 

The role demands that the employee is able to display the below traits in their work:-


  • Motivated to learn new skills
  • Understand the importance of being part of a Team
  • Attention to detail
  • The role requires superb communication, the ability to build relationships

Job Description

  • Answer the support line and log support cases
  • Escalate cases that need advanced support or customer care
  • To regularly update case tracking information
  • Ensure own performance targets are met
  • Assist within the team as a whole to achieve group targets and achieve a high level of customer service

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • Ability to communicate effectively in a variety of situations
  • Excellent interpersonal skills, both oral and written
  • Ability to work independently and to take responsibility
  • Ability to use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
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Field IT Engineer

Salary: £30,000 - £35,000 per annum, plus OOH and car allowance of £350 per month.
Location: London
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”

For those who have not heard of us before Micron is a highly skilled provider of voice and data solutions to business throughout the UK specialising in the hospitality sector.

We are currently looking for a Field IT Engineer to join our team.  Ideally you will be located within 1-hour commute of London with flexibility to travel and stay away from home, so a full UK driving licence is essential.  When you’re not traveling to customer site or to our office in Sherborne, Dorset you will be home based, so there will be a requirement to have a sufficient set up at home.

Due to the unpredictable nature of our work occasionally there will be a requirement to start early or finish late to ensure customer needs are met. We try to keep this disruption to a minimum where possible with an Out Of Hours (OOH) rota for all IT Field Engineers.

It’s essential our Field IT Engineers have experience and proven knowledge of basic network elements (routing/switching) and setting up Microsoft Windows and Server operating systems.  When it comes to supporting and installing you must have experience of Wi-Fi technologies specifically Cisco Aironet and Ruckus wireless solutions and an understanding of the 802.11 wireless standards.

This is a demanding role that requires superb organisations and good time management.  The ability to communicate clearly and build relations with customers and colleagues is one key aspect of being part of the Micron team.

Depending on your skills and experience the salary band for the role is £30,000 – £35,000 per annum, plus OOH and car allowance of £350 per month.

If this sounds of interest, please forward me your CV.

 

 

The role demands that the employee is able to display the below traits in their work:-


  • 1. Understanding Windows Server Operating system including DC, DNS, DHCP, GPO etc. (Essential)
  • 2. Experience in supporting/installing WiFi technologies specifically Cisco Aironet, ruckus wireless solution and an understanding of the 802.11 wireless standards (Essential)
  • 3. Qualifications; Windows MCP, MCSA (desirable)
  • 4. The role requires superb communication, the ability to build relationships
  • 5. Organised and Self-Motivated
  • 6. Attention to detail
  • 7. Understand the importance of being part of a Team

Job Description

  • 1. Assist in pre-configuration projects
  • 2. Carry out telecoms installations where required
  • 3. Assist in the design and implementation of new Network solutions
  • 4. Update paperwork on projects and customer documentation
  • 5. Perform Wireless Surveys
  • 6. Carry out remote project work and work requests
  • 7. Provide holiday cover for field, telecoms engineers

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



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Can’t see a relevant vacancy?

Maybe you are an IT enthusiast, an expert engineer, a marketing and sales guru, or just simply love to deliver exceptional customer support – if you like the look of us then please drop us a line.

We welcome speculative applications from anyone who is enthusiastic, positive and motivated.

Please send your CV with a supporting letter outlining why you think Micron is the right fit for you to hr@mymicron.co.uk

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