Fancy joining our exciting, vibrant team?

Micron is a young and fast-growing company based in Sherborne, Dorset.

We are friendly, dynamic and enthusiastic. Our team love what they do and feel valued every day. We regularly have opportunities in departments such as technical, sales, customer service, finance and admin; locally and nationally.

Customer Account Manager

Salary: £24k - £30k
Location: Sherborne
Close Date: n/a

Are you target driven but don’t like cold calling?  Do you prefer to interact with customers over the phone instead of face-2-face?  If yes, we might have the role for you!

Due to business growth, we are looking for a Customer Account Manager to join our expanding Sales team of 6.

We strive to deliver a personable service, so we see real value in you getting to know and understand your portfolio of customer, so you won’t be targeted to call unrealistic number of customers daily.

We can teach you the products and technical requirements for the role but it’s essential you have the willingness and commitment to learn.  As soon as you feel comfortable with the products and the technical aspects of the role you can demonstrate your account management skills.

This role would suit someone who has previous account management experience with proven success rate of retention and increased the value of their portfolio.  A proactive and organised approach to the way they work, ensuring detailed notes and action points are documented in Salesforce following interaction with customers via phone and email.

Our office is based in Sherborne Dorset and offers the benefit of free parking.  However, we would consider hybrid or remote working for the role.  Please note the onboarding would be required to take place in the office.

This is a full-time role working Monday – Thursday 8.30am – 5.30pm and Friday’s 8.30am – 5.00pm.  Salary £24,000 – £30,000 per annum with uncapped commission.

Job Description

  • Proactively manage a portfolio of accounts, ensuring the technology solutions fulfils the customer’s requirements
  • Maximise revenue opportunities from existing clients by pursuing undeveloped areas identified during review meetings
  • Monitor and prioritise sales enquiries, action and update client
  • Maintain regular contact with clients by phone and email to build and maintain good customer service
  • Maintain client’s records in Salesforce with call and email activity is accurate and up to date

Required Skills

  • Ability to engage with customers on the telephone in a confident and professional telephone manner
  • Strong verbal and written communication skills
  • Organised and self-motivated
  • Confident but personable and engaging with clients
  • Ability to priorities and work on multiple tasks
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Telephone Account Manager
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Telecoms Support Desk Engineer Level 2

Salary: £23,000 - £28,000 per annum
Location: Sherborne, Dorset or Remote
Close Date: N/A

Are you looking for a job that provides you flexibility where you work in the UK?

Due to continued business growth, we are looking for an experienced Telecoms Support Desk Engineer to join our team of 10.

Ideally, you will have the knowledge and skills of a level 2 telecoms engineer and experience providing effective remote support.  You will be the first point of contact for our customers, solving tier 2 cases focusing on telecoms.

Don’t worry if a case is beyond your technical knowledge the level 3 engineers can provide guidance and support to continue your development.

You will have the opportunity to develop your knowledge further with Gamma Horizon and Gamma SIP training.

Our office is based in Sherborne, Dorset and has the benefit of free onsite parking.  However, this role can take advantage of our hybrid working model or work fully remotely.

Depending on your skills and experience the salary band is £23,000 – £28,000 per annum, plus OOH.

Our core benefits are;

  • 23 days holiday + Bank holidays (Increases based on length of service)
  • Simplyhealth cash plan
  • Wellbeing hours
  • Social events

If this sounds of interest, please forward us your CV.

Job Description

  • Take ownership of cases for tier 2, providing telephone/remote assistance in resolving cases prioritising and escalating as necessary
  • Answer incoming calls promptly and log support cases in Salesforce
  • Ensure cases are picked up within milestones and customer is kept up to date in line with the customer journey and SLAs
  • Carry our regular pro-active checks on phone systems as required
  • Provide support and guidance to Level 1 Support Desk Engineers and Apprentices
  • Assist within the team to achieve group targets and ensure a high level of customer service is upheld

Required Skills

  • Ability to communicate effectively in a variety of situations
  • Effective organisational skills with the ability to plan and priorities tasks
  • Ability to carry out tasks following training/direction
  • Good time management skills to ensure tasks are completed and resolved in line with targets
  • Supportive and helpful team member
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Telecoms Support Desk Engineer Level 2
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ICT Support Technician Apprentice

Salary: National Minimum Wage + 10%
Location: Sherborne
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”.  To achieve this, we need talented and enthusiastic people to join our team.

If you are considering a career in IT, we currently have a fantastic opportunity for an Apprentice to join our Support Desk, this role offers the opportunity to gain practical experience whilst studying towards the Information Communication Technician Level 3, following the Support Technician path.

You will gain first-hand experience answering calls and logging faults, our Support Desk team will guide you through the technical queries raised by our customers to develop your knowledge and understanding to become a proactive member of the team managing your own cases.

If you have a genuine passion for IT, technology and problem solving, and have GCSE Grades A-C (or equivalent) in Maths and English this opportunity may be right for you.

If this sounds of interest, please forward me your CV.

Job Description

  • Answer the support line and log support cases
  • Manage tier 1 que and hit milestone in response the cases
  • Provide telephone / remote support assistance in resolving cases in the following areas: IT, WIFI and Telecoms
  • Take part in pre-configuration of small projects
  • Assist within the team as a whole to achieve group targets and achieve a high level of customer service

Required Skills

  • Good communication skills, verbal and written
  • Effective organisational skills with the ability to plan and priorities tasks
  • Ability to work independently and to take responsibility
  • Confident and pleasant phone manner
  • Good time management skills to ensure tasks are completed and resolved in line with targets
  • Ability to work with a range of internal and external people
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ICT - Support Technician Apprentice
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Can’t see a relevant vacancy?

Maybe you are an IT enthusiast, an expert engineer, a marketing and sales guru, or just simply love to deliver exceptional customer support – if you like the look of us then please drop us a line.

We welcome speculative applications from anyone who is enthusiastic, positive and motivated.

Please send your CV with a supporting letter outlining why you think Micron is the right fit for you to hr@mymicron.co.uk

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