Fancy joining our exciting, vibrant team?

Micron is a young and fast-growing company based in Sherborne, Dorset.

We are friendly, dynamic and enthusiastic. Our team love what they do and feel valued every day. We regularly have opportunities in departments such as technical, sales, customer service, finance and admin; locally and nationally.

Apprenticeship Support Desk

Salary: National Minimum Wage + 10%
Location: Sherborne
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”.  To achieve this, we need talented people to join our team.

We currently have a fantastic opportunity to work towards the Infrastructure Technician Level 3 Apprenticeship whilst gaining experience working on the Support Desk.

You will gain first-hand experience answering calls and logging faults, our Support Desk team will guide you through the technical queries raised by our customers to develop your knowledge and understanding to become a proactive member of the team managing your own cases.

If you are passionate about IT, technology and problem solving, and have GCSE Grades A-C (or equivalent) in maths, English and ICT (desirable) this opportunity may be right for you.

If this sounds of interest, please forward me your CV.

 

 

 

The role demands that the employee is able to display the below traits in their work:-


  • Motivated to learn new skills
  • Understand the importance of being part of a team
  • Attention to detail
  • The role requires superb communication, the ability to build relationships

Job Description

  • Answer the support line and log support cases
  • Escalate cases that need advanced support or customer care
  • To regularly update case tracking information
  • Ensure own performance targets are met
  • Assist within the team as a whole to achieve group targets and achieve a high level of customer service

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • Ability to communicate effectively in a variety of situations
  • Excellent interpersonal skills, both oral and written
  • Ability to work independently and to take responsibility
  • Ability to use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
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Senior Account Manager

Salary: £35,000- £40,000 (OTE £72,000- £77,000)
Location: Sherborne, Dorset
Close Date: N/A

We have an exciting opportunity for an experienced Senior Account Manager to join our Sales team.  Working closely with the Internal Sales Manager you will drive the sales engagement of existing clients, as well as identifying opportunities to win new clients.

Your experience in the Hospitality sector and your knowledge of Telephony, IT and WIFI solutions will be essential for understanding our clients’ requirements.  You will be passionate to develop your knowledge and understanding of the products Micron offer to add value to existing and new clients.

You will be driven to generate leads through networking activities to engage and win new hospitality clients; typically large brand or high-end boutique hotels across the UK.

You will effectively manage a selection of key accounts, demonstrating your proactive customer service skills and attention to detail to secure additional properties our clients add to their portfolios.

This role is field based / working from home, with a requirement to attend meetings and training from our office in Sherborne, Dorset.  Depending on your skills and experience the salary band for the role is £35,000 – £40,000 per annum, plus car allowance of £400 per month (OTE £72-£77K).  We anticipate a start date of February 2021 for this role.

If your skills and experience to fulfil this role, please forward me a copy of your CV and covering letter.

The role demands that the employee is able to display the below traits in their work:-


  • Communicates effectively in a variety of situations
  • Confident and experienced engaging with customers
  • Flexible with a ‘can-do’ attitude
  • Attention to detail

Job Description

  • Work closely with the Operations Director and Sales Manager to develop a target list and new business sales strategy
  • Maintain weekly KPI’s and activity plans
  • Build relationships with key influencers and stakeholders within specific business sectors and apply your sound commercial skills towards delivering tailored solutions to meet their requirements
  • Achieve/exceed OPEX (Recurring Revenue) based Targets through new business sales growth
  • Keeping up to date records in Salesforce for sales, customers and correspondence

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • A strong knowledge of data networks and converged platforms; both on premise and cloud
  • Proven ability to develop and maintain an effective network of contacts and build relationships at all levels within organisations
  • Experience of working on large single site and group multi-site tenders
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Can’t see a relevant vacancy?

Maybe you are an IT enthusiast, an expert engineer, a marketing and sales guru, or just simply love to deliver exceptional customer support – if you like the look of us then please drop us a line.

We welcome speculative applications from anyone who is enthusiastic, positive and motivated.

Please send your CV with a supporting letter outlining why you think Micron is the right fit for you to hr@mymicron.co.uk

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