Recruitment

As a Support Desk Engineer, you will be the first point of contact for customers with technical issues via phone and email. Focusing on level 1 cases you’ll be providing effective remote support services for customers across IT, Wi-Fi and connectivity whilst always delivering first class customer service.  For more complex technical issues you will be responsible for assigning the cases to the relevant level for one of the team members to respond to, ensuring clear and accurate notes are recorded in Salesforce.

We’re looking for someone with a proven track record in a similar role supporting IT and WiFi technologies as well as experience in Cisco IOS and configuring Cisco network equipment.  You’ll have a solid working knowledge of Microsoft operating systems complete with a strong understanding of how networks operate.

You’ll be able to demonstrate strong and effective customer service and communication skills, ensuring you’re able to relay technical information clearly and concisely and in a manner that’s easy for users to understand.  You’ll be highly organised with the ability to juggle multiple tasks and demands at the same time as having a positive, supportive and helpful manner.  You’ll work collaboratively with the team to ensure SLAs are achieved and maintained.

As we offer such a wide range of technical services to our customers there’s plenty of opportunity to develop and specialise in various technologies so a strong desire to learn, improve and succeed is a must.

We’re looking for an experienced level 2 engineer to join our busy Service Desk team.  You’ll need a proven track record providing effective remote support with the knowledge and skills gained in a similar role.

You’ll be the first point of contact for our customers, taking calls and providing excellent customer service.  You’ll be expertly solving tier 2 cases across IT, Wi-Fi, network and connectivity.  Once successful in your probation period you’ll join our out of hours on call rota which currently requires you to answer and resolve business critical calls around one in every ten weeks.  We like to see our Level 2 Engineers go the extra mile, so we’ll be looking to you to not only be a point of escalation for our Level 1 Engineers but to assist in their growth and development by sharing your knowledge and taking the time to explain cases you’ve assisted with.

Ideally, we’d like candidates to have a strong passion for networking as we’re keen to upskill, develop and train you so you can become our “go to” level engineer for all things network related.

You’ll have solid experience of being a point of escalation within a team, with the ability independently take the time to research cases, gather all necessary information to help you map out next steps to correctly identify and resolve the customer issue and know when to seek advice.

You’ll be able to demonstrate strong and effective customer service and communication skills, ensuring you’re able to relay technical information clearly and concisely and in a manner that’s easy for users to understand. You’ll be highly organised with the ability to juggle multiple tasks and demands at the same time as having a positive, supportive and helpful manner. You’ll work collaboratively with the team to ensure SLAs are achieved and maintained.

This is a full- time role (39.5 hours per week) and can be based at our new offices in Yeovil or we can offer hybrid or remote working.  Ideally this role will be working evenings and therefore hours will be 1pm to 10pm.

It’s an exciting time for us at Micron, we have just moved into our brand-new office space in Yeovil and as part of the move we’ve created a new role of Office Manager.

We’re looking for someone to really take ownership of the smooth running of our new pad, ensuring the space becomes a hub for all staff ensuring the space remains fully functional, clean and has all of those special finishing touches that make the office feel more like a weekday home.

You’ll have high expectations and will help create a welcoming and friendly environment for our team and visitors as well as ensure all external providers deliver on their promises.  This role will be essential in helping to drive employee engagement and encouraging more of the team back to the office, so you’ll be organising social events and training as well as assisting with our monthly newsletter.

A big part of your role will be providing efficient and effective administration to both our Senior Leadership and HR Teams. This means your workload will be busy, varied and will require a high level of organisational, attention to details and professionalism, always ensuring confidentiality.

We’re looking for someone who has a proven track record in an administrative role with a positive and flexible approach to their work. You’ll have a real flair for creating and maintaining great working relationships, so you become the “go to” person in the office. A strong administrative background is essential with a focus on attention to detail and exceeding expectations.

This is ideally an office-based role however once settled into the role we can offer some home working if preferred.

Office hours are 39.5 hour per week, however we are happy to consider applications for a minimum of 25 hours ideally over 5 days.