Fancy joining our exciting, vibrant team?

Micron is a young and fast-growing company based in Sherborne, Dorset.

We are friendly, dynamic and enthusiastic. Our team love what they do and feel valued every day. We regularly have opportunities in departments such as technical, sales, customer service, finance and admin; locally and nationally.

Telephone Account Manager

Salary: £22k - £28k
Location: Sherborne
Close Date: n/a

We are seeking an enthusiastic Telephone Account Manager with excellent customer service skills to join our Sales team. Within this role you will be responsible for proactively managing a portfolio of accounts at site and group level ensuring the technology solutions fulfils the client’s requirements.

Your technical knowledge of Connectivity, IT, Network, Software, WIFI and Telecoms solutions will be essential for the role to engage and build rapport with clients, answer queries and raise quotations.

You will be responsible for maintaining accurate client records, all correspondence must be recorded in a timely manner in Salesforce.

Reporting into the Internal Sales Manager, you will have a clear vision on how your performance and achievement of targets contributed to the department goals.

The location of the role is Sherborne, Dorset with the option of hybrid working. Depending on your skills and experience the salary band for the role is £22,000 – £28,000 per annum. Some of the benefits we offer; 23 days holidays plus bank holidays, Simplyhealth membership, free onsite parking.

If your skills and experience match our requirements, please forward a copy of your CV and covering letter.

The role demands that the employee is able to display the below traits in their work:-

  • Supportive and helpful team member
  • Flexible with a ‘can do’ attitude

Job Description

  • Proactively manage a portfolio of accounts at either site or group level, ensuring the technology solutions fulfils the client’s requirements
  • Identify and log GAP information against accounts to better understand our client’s current and future needs, review frequently with the aim to increase product holding
  • Priorities day to day sales case queries, answering or quoting within 48 hours
  • To increase and develop relevant contacts and new account opportunities, sharing these leads with the external sales team
  • Maximise contract terms and retention

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-

  • Ability to engage with clients on the telephone in a confident and professional telephone manner
  • Strong verbal and written communication skills
  • Organised and self-motivated
  • Confident but personable and engaging with clients
  • Ability to priorities and work on multiple tasks
Share this job:

ICT Support Technician Apprentice

Salary: National Minimum Wage + 10%
Location: Sherborne
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”.  To achieve this, we need talented and enthusiastic people to join our team.

If you are considering a career in IT, we currently have a fantastic opportunity for an Apprentice to join our Support Desk, this role offers the opportunity to gain practical experience whilst studying towards the Information Communication Technician Level 3, following the Support Technician path.

You will gain first-hand experience answering calls and logging faults, our Support Desk team will guide you through the technical queries raised by our customers to develop your knowledge and understanding to become a proactive member of the team managing your own cases.

If you have a genuine passion for IT, technology and problem solving, and have GCSE Grades A-C (or equivalent) in Maths and English this opportunity may be right for you.

If this sounds of interest, please forward me your CV.

The role demands that the employee is able to display the below traits in their work:-

  • Commitment to an apprenticeship programme
  • Motivated to learn new skills
  • Understand the importance of being part of a team
  • Attention to detail
  • The role requires superb communication, the ability to build relationships

Job Description

  • Answer the support line and log support cases
  • Manage tier 1 que and hit milestone in response the cases
  • Provide telephone / remote support assistance in resolving cases in the following areas: IT, WIFI and Telecoms
  • Take part in pre-configuration of small projects
  • Assist within the team as a whole to achieve group targets and achieve a high level of customer service

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-

  • Good communication skills, verbal and written
  • Effective organisational skills with the ability to plan and priorities tasks
  • Ability to work independently and to take responsibility
  • Confident and pleasant phone manner
  • Good time management skills to ensure tasks are completed and resolved in line with targets
  • Ability to work with a range of internal and external people
ICT - Support Technician Apprentice
Share this job:

Can’t see a relevant vacancy?

Maybe you are an IT enthusiast, an expert engineer, a marketing and sales guru, or just simply love to deliver exceptional customer support – if you like the look of us then please drop us a line.

We welcome speculative applications from anyone who is enthusiastic, positive and motivated.

Please send your CV with a supporting letter outlining why you think Micron is the right fit for you to

    Attach CV (which includes cover letter)
    Document type includes: PDF, DOCX

    Fields marked with * are mandatory