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Fancy joining our exciting, vibrant team?

Micron is a young and fast-growing company based in Sherborne, Dorset.

We are friendly, dynamic and enthusiastic. Our team love what they do and feel valued every day. We regularly have opportunities in departments such as technical, sales, customer service, finance and admin; locally and nationally.

Technical Project Assistant

Salary: £24,000 - £28,000 per annum
Location: Sherborne, Dorset
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”

To fulfil our vision, we are looking for an experienced Technical Project Assistant to join our growing team.

You will play an important role, providing technical support to the Project Manager and Project Co-ordinator.  You will also assist the Project Manager with project delivery, it’s therefore essential your technical knowledge is equivalent to a level 2 engineer or higher.

You will possess excellent communication and organisation skills and a can-do attitude who is not afraid to be involved in a variety of task.  A proven track record of managing multiple projects at the same time with competing deadlines will not phase you.

Whilst this role is predominantly office-based in Sherborne, Dorset there may be a requirement to travel to sites to support the Project Manager.  Depending on your skills and experience the salary band for the role is £24,000 – £28,000 per annum, plus free onsite parking.

If this sounds of interest, please forward me your CV and covering letter.

The role demands that the employee is able to display the below traits in their work:-


  • Communicates effectively in a variety of situations
  • Attention to detail
  • Excellent customer service
  • Supportive and helpful team member

Job Description

  • Assist with projects, to include all elements of a new project that Micron are providing (WiFi, IT, telecoms, Line and connectivity, project management)
  • Assist / attend project meetings for active projects and assist / complete required follow up actions
  • Carry out pre-configs on small / medium projects and onsite installation
  • Understand project timelines to assist / co-ordinate site visits for various elements of major projects making sure scheduled deadlines are achieved
  • Assist in general small and medium projects to make sure we’re scheduling the required resources for allocated time and other required elements have been organised
  • Provide a point contact for technical advice and support for the projects team

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • Proven project management across the full lifecycle
  • Proactive, self-motivated and highly organsied
  • Excellent communication skills, verbal and written
  • Ability to manage multiple projects at the same time with competing deadlines
  • Good attention to detail
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Sales Administrator

Salary: £18,000 - £22,000
Location: Sherborne
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”

To fulfil our vision, we are looking for an experienced Administrator to join our growing Sales team. 

This is a pivotal role within the team, where you can demonstrate your excellent administration skills providing first class support to the Account Managers and Business Development Managers.

Your organisational skills and attention to detail will ensure the flow of quotes and sales are achieved in a timely manner meeting Micron’s high standard. Effectively communicating to our customers by phone and email you will fulfil their needs and respond to any questions raised.  

The role is office based from Sherborne, Dorset with the benefit of free on-site parking. Depending on your skills and experience the salary band for the role is £18,000 – £22,000 per annum.  

If your skills and experience match our requirements, please forward me a copy of your CV and covering letter. 

 

 

The role demands that the employee is able to display the below traits in their work:-


  • Communicate effectively in a variety of situations
  • Supportive and helpful team member
  • Attention to detail
  • Excellent customer service

Job Description

  • Raise, send and follow up quotes accurately in a timely manner and in line with internal procedures
  • Contact existing customers to follow up outstanding quotes or contract renewals
  • Complete sales handover to accounts
  • Effectively deal with telephone and email enquiries, providing high quality customer service
  • Provide admin support to Account Managers and Business Development Managers
  • Maintain and develop your understanding of the products and technology sold by Micron
  • Provide excellent customer service pre-and post-sell Effective communication with other teams in Micron to ensure orders are processed effectively and customers are updated regularly
  • Administration of support and maintenance contracts, logging of paperwork, contract renewals etc
  • Answering telephones within the business, taking messages where necessary and or handling general enquiries
  • Undertake any additional tasks as requested by Management

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • Minimum 2 years’ experience in a similar role as a Sales Administrator
  • Experience processing orders
  • Experience dealing with customers enquiries by phone or email in professional and friendly manner
  • Good knowledge of MS Office – Word, Excel, Outlook
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Apprenticeship Support Desk

Salary: National Minimum Wage + 10%
Location: Sherborne
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”.  To achieve this, we need talented people to join our team.

We currently have a fantastic opportunity to work towards the Infrastructure Technician Level 3 Apprenticeship whilst gaining experience working on the Support Desk.

You will gain first-hand experience answering calls and logging faults, our Support Desk team will guide you through the technical queries raised by our customers to develop your knowledge and understanding to become a proactive member of the team managing your own cases.

If you are passionate about IT, technology and problem solving, and have GCSE Grades A-C (or equivalent) in maths, English and ICT (desirable) this opportunity may be right for you.

If this sounds of interest, please forward me your CV.

 

 

 

The role demands that the employee is able to display the below traits in their work:-


  • Motivated to learn new skills
  • Understand the importance of being part of a Team
  • Attention to detail
  • The role requires superb communication, the ability to build relationships

Job Description

  • Answer the support line and log support cases
  • Escalate cases that need advanced support or customer care
  • To regularly update case tracking information
  • Ensure own performance targets are met
  • Assist within the team as a whole to achieve group targets and achieve a high level of customer service

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • Ability to communicate effectively in a variety of situations
  • Excellent interpersonal skills, both oral and written
  • Ability to work independently and to take responsibility
  • Ability to use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
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Support Desk Engineer Level 2

Salary: £22,000 - £25,000
Location: Sherborne
Close Date: N/A

What’s your vision? Here at Micron our vision is “To become the most respected company in our industry”

To fulfil our vision, we are looking for an experienced Support Desk Engineer to join our team.  Ideally, you will have the knowledge and skills of a level 2 engineer or higher with experience supporting the end users on a variety of issues through identification, research, and resolution of technical problems.

This role requires excellent customer service and attention to detail, ensuring issues raised are managed and resolved in a timely manner providing clear communication until the case is closed.

With the opportunity develop and specialise in various technologies (Cisco, Microsoft, Mitel, Ruckus, VMWare) or become a future Field Engineer conducting installs and maintenance/support Micron can support you to fulfil your vision.

The role is office based from Sherborne, Dorset with the benefit of free on-site parking.

The role demands that the employee is able to display the below traits in their work:-


  • Communicate effectively in a variety of situations
  • Supportive and helpful team member
  • Attention to detail
  • Excellent customer service

Job Description

  • Answer incoming calls promptly and log support cases
  • Take ownership of cases, providing telephone / remote assistance in resolving cases prioritising and escalating as necessary
  • Provide support in the following areas Telecoms, IT and WIFI
  • Take part in pre-configuration of small projects
  • Escalate cases that need advanced support or customer care
  • Regularly update case tracking information

Required Skills

The role demands that the employee is technically experienced in the following specific areas:-



  • Ability to communicate effectively in a variety of situations
  • A thorough and organised approach
  • Proactive & Self-Motivated
  • Ability to work independently and to take responsibility
  • Ability to work with a range of internal and external people
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Can’t see a relevant vacancy?

Maybe you are an IT enthusiast, an expert engineer, a marketing and sales guru, or just simply love to deliver exceptional customer support – if you like the look of us then please drop us a line.

We welcome speculative applications from anyone who is enthusiastic, positive and motivated.

Please send your CV with a supporting letter outlining why you think Micron is the right fit for you to hr@mymicron.co.uk

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