From patchy to premium: How Micron transformed Wi-Fi at The Ampersand Hotel
The lowdown
Look at most hotel reviews and the Wi-Fi quality usually features heavily. For high-end venues like The Ampersand Hotel, internet headaches can seriously damage their reputation. It was our job to stop that.
- Strategic planning to update their Wi-Fi and network infrastructure
- Collaborated with AV IP TV provider to support this important feature
- Dynamic bandwidth ensured connectivity kept pace with demand
- Supported a secure, intuitive guest portal for instant access
The client
The Ampersand Hotel
Look at most hotel reviews and the Wi-Fi quality usually features heavily. For high-end venues like The Ampersand Hotel, internet headaches can seriously damage their reputation.
The Ampersand, a five-star boutique hotel in South Kensington, needed to modernise their Wi-Fi and network infrastructure. They needed a new AV IP TV system, as well as a rock-solid Wi-Fi solution to improve guest connectivity and make sure their tech keeps pace with their business.
The challenge
Delivering a bespoke solution without getting in the way of guests or operations
Building a reliable, scalable Wi-Fi infrastructure required strategic network planning. Performance was key. They knew our hospitality expertise meant we could deliver optimal coverage across guest rooms, public spaces, and operational areas – all without disrupting their premium guest experience.
The solution
A strategic infrastructure installation fit for five-star service
We got to work installing a new Wi-Fi solution across the Ampersand, collaborating closely with the AV IP TV provider to deliver the right IP infrastructure. The project required a full-scale upgrade of the hotel’s network backbone, carefully designed to support high-bandwidth services and provide continuous connectivity across the site.
Our engineers carried out extensive pre-installation surveys to identify the best access point locations, and we then developed a strategic plan to enhance their infrastructure. This included extra data cabling runs for new AP locations, ensuring strong signal throughout the hotel. Additional post-installation surveys helped us make sure every element was working as it should.
The infrastructure supported the new guest captive portal, ensuring guests could connect quickly and securely, and we integrated dynamic bandwidth distribution that responds to real-time demand and usage patterns.
- Precise access point placement informed by pre- and post-installation surveys to optimise Wi-Fi coverage.
- Additional data cabling runs to support newly identified AP locations, ensuring reliable connectivity.
- Smooth integration with the new AV IP TV system, giving guests the convenience and luxury experience they expect.
The result
A future-ready platform built to support a luxury experience
Our Wi-Fi solution transformed connectivity at The Ampersand Hotel from below par to a fully future-proof infrastructure built to handle the demands of a busy, high-end hotel. The new network eliminated coverage issues and delivered a noticeable improvement in guest experience.
Guests now enjoy high-speed internet and an intuitive portal that gives them instant access to information while safeguarding their data. Even during peak periods there’s no network congestion, and everyone gets a dependable, high-quality service.
Our client not only has the tech to deliver the best guest experience, they’re also set up with the secure, resilient platform they need for the future. No more guest complaints about the Wi-Fi. Just the peace of mind that their infrastructure won’t let them down.
‘Micron’s expertise has upgraded our hotel’s Wi-Fi, providing reliable coverage and fast internet everywhere. We’re very pleased with the results.’
Roberto Pajares
General Manager
