Scalable, consistent hotel IT across multiple sites
The lowdown
We helped Kew Green Group overhaul and standardise IT across its hotel portfolio, delivering smoother operations, faster support, and a future-ready tech foundation.
- Smooth onboarding and consistent IT support rolled out across all hotel sites
- Full cloud migration, improving collaboration, security, and remote access
- Replaced legacy hardware with modern, reliable systems built for hospitality
- Ongoing, proactive account management with fast response times and clear communication
The client
Kew Green Group
With a portfolio of hotels across the UK, Kew Green Group are major players in the hospitality sector. To keep up with their growth, they needed an IT partner who could bring consistency across all sites, handle the day-to-day, and help them scale without tech getting in the way.
The challenge
Managing IT for a portfolio of hotels
Each location had its own mix of hardware, systems, and operational requirements. Kew Green needed an IT partner to give them better control, standardising systems, upgrading old kit, and ensuring everything just worked.
But it wasn’t just about tech. They wanted a partner with in-house engineering expertise who could communicate clearly, act fast, and operate as part of the team, not just a name at the end of a support ticket.
The solution
Rolling out a full-scale IT transformation
We made Kew Green Group’s entire IT setup simpler, faster, and future-proof. We handled onboarding, standardisation, and support without missing a beat. Here’s what that looked like:
- Fully managed IT support: Fast, responsive helpdesk + proactive monitoring + clear oversight = fewer headaches, less downtime.
- Smooth onboarding: We unified support across all sites and put smart documentation and processes in place from day one.
- Cloud migration: We moved Kew Green onto Office 365 and cloud servers, boosting flexibility, security, and collaboration.
- Hardware upgrades: Old systems out, modern solutions in – built to last and tailored to the way hotels work.
- Network overhaul: New switching infrastructure improved speed, reliability, and performance.
- Oracle Cloud migration: We helped transition key systems into Oracle Cloud for improved ERP capabilities.
All while keeping communications clear, commercials transparent, and our account management hands-on. Every move was made with compliance, security, and long-term growth in mind. documentation and best practices.
The result
A strategic partnership for growth
Our expert partnership didn’t just improve their IT, it transformed how Kew Green operates.
By moving to the cloud and standardising systems, teams across the UK now collaborate more easily, work more efficiently, and spend less time wrestling with tech. Issues get resolved fast, downtime is rare, and guest service is no longer at the mercy of legacy systems.
The real proof? Kew Green renewed their contract with us for another three years.
We’re proud to be more than just a provider – we’re their strategic IT partner, helping them build a digital setup that’s ready for the future.
‘Micron has been an invaluable partner in transforming Kew Green Group’s IT operations. Their proactive approach to support, seamless onboarding process, and commitment to standardisation have created a more efficient, scalable, and secure technology environment across our hotels.’
Calvin Wu
Group IT Manager
